From Scribe to AI Care Partner - Heidi Health

What does it look like when a clinical AI company stops being a scribe tool and starts becoming a true partner in care delivery?

Our latest episode features Dr. Tom Kelly, CEO and founder of Heidi, returning to the show to share what's changed since closing their Series B. In less than six months, Heidi has grown from a documentation tool to a multi-product platform now supporting almost 2.5 million clinical visits every week across 116 countries.

Tom walks us through Heidi's two newest products: Evidence, an agentic clinical decision support tool that lets clinicians query across customizable sources, upload their own organization's data, and conduct everything from literature reviews to full surgical audits with a single prompt, and Comms, a patient-facing communication layer that handles scheduling, insurance verification, and AI-powered care check-ins with full visit context built in.

What sets Heidi apart is the vision behind the platform. Tom isn't building features, he's assembling the four core capabilities every clinician needs: read, write, reference, and communicate. Combined, he argues these components can handle nearly any arbitrary clinical workflow, from avoiding surgical cancellations to running flu vaccination campaigns.

Tom also shares a candid take on the scribing market, why reliability is far harder than any demo suggests, and why he believes the future belongs to platforms that can act as a genuine headcount, not just a single feature.

This episode is a must-listen for anyone interested in clinical AI, ambient documentation, and the future of healthcare capacity.