Redesigning clinical workflows with Voice AI

Our latest episode features Erin Palm, MD, who has led product at Suki and is a practicing trauma surgeon at Santa Clara Valley Medical Center.

In this conversation, Erin shares how her clinical background has directly shaped the development of Suki’s voice-enabled AI assistant for doctors. We talk about the evolving role of ambient documentation, why dictation alone isn’t enough, and what it really takes to build tools that earn physician trust.

She also speaks candidly about the day-to-day realities of trauma surgery, what “being present” means in a high-stakes environment, and how we can design AI tools that truly support, not distract from, the doctor-patient relationship.

Suki’s ambition is bold: eliminate the administrative burden of clinical documentation altogether. Erin walks us through their roadmap, how they measure success, and where she sees the future of AI going in healthcare delivery.

This episode is a must-listen for anyone building at the intersection of AI and clinical practice!